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Like us, you’ve probably already taken time to digest the recently published PS22/9 policy statement. The content within defines fundamental compliance principles – that’s the requirement to deliver good outcomes for retail customers, supporting and empowering them to make the right financial decisions and avoid foreseeable harm. The FCA wants firms to compete vigorously in the customers’ best interests and understand their needs, supporting them with certainty, thereby setting good customer outcomes. To make it a little easier, they’ve broken it down into ten expectations…

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